We run a repair business in Italy, specializing in laptops, desktop computers, and mobile phones. We are looking for an Odoo specialist to help us organize our customer support and repair requests in one place. We would prefer to use standard Odoo features, especially the Helpdesk module, rather than build a completely custom solution. What we need - Ticket Management: Customers should be able to submit support requests and receive replies directly through the system. - Customer Portal:Customers need to log in, view their tickets, read responses, and check the current status of each request. - Ticket Status:Both our team and customers should be able to follow the progress of a ticket, from the initial request to resolution. - Multiple Departments: We have different teams handling different types of requests, so tickets should be assigned to the appropriate department, such as laptop repair, computer support, mobile repair, or general customer service. - Email Notifications: Customers should receive updates when a ticket is created, answered, or moved to another stage. - Internal Communication: Our staff should be able to add internal notes, assign tickets to colleagues, and track pending work without exposing internal discussions to customers. We would also like a clear overview of open tickets, overdue requests, team workloads, and resolved cases. What we are looking for We need someone who knows Odoo Helpdesk and the customer portal well and can configure the system around our daily workflow. We prefer standard configuration and existing Odoo features wherever possible, with custom development considered only if something essential cannot be achieved otherwise. Please share your proposed setup, estimated cost, delivery time, and examples of similar Odoo projects you have completed. The goal is to have a practical support system that is easy for our staff to use and gives customers clear visibility into their repair requests.